• Needs Analysis - We conduct a thorough survey to get to know your organization, your forecasts, your culture, your short and long term goals, and exactly what you're looking for in your candidates.
• In addition to getting to know you and the company, we also take the time to get to know your front line team, the peers of those we will be sourcing for. Through shadowing and conducting in depth interviews with your most successful Consultant we can identify work experience, skill sets required for the job, commonality of team and individual goals and a direct perspective on the position duties. This allows us to ensure we present Simply the Best candidates every time.
• Our multiple recruiting sources allow us to clearly identify the most talented candidates for your business. Our sources range from web based job boards, community outreach programs, ethnic diversity groups, local and national print media as well as our associate referrals.
• Selection Process – We make it our priority to know the specifics you're looking for in an employee, the skill set that is necessary to perform the job, your corporate culture, and your management style. We then carefully interview every candidate to make sure they meet those requirements with:

• Telephone prescreen – allowing us to identify experience, skill set, general goals, and overall match to our serving clients profile requirements.
• Reference checks - to verify experience, historical performance, and in some instances; eligibility for rehire.
• In-depth behavioral interviews – allows us to evaluate response to real life circumstance, verify historical experience, and identify current needs, position requirements, and goals.
• Skill and Behavioral Assessments – We create custom batched assessments specific to our clients profile and needs. By constantly evaluating testing results and comparing them to successfully placed representatives, we begin using those trends to further ensure perfect matches.

• Ongoing Quality Controls - Townsend Careers does not stop working for you after placing qualified candidates in your contact center; that is just the beginning. We have developed multiple tools to ensure consistency, quality, and retention. We customize surveys to associates and front line management to measure success, challenges, and opportunities as tasks and environments are ever changing. By heading off potential obstacles we are able to reduce turnover and performance issues through proactive counseling and direct communication.
• Value Added Services - Townsend Careers believes in taking extra steps to ensure true relationships and that ultimately comes down to service levels. Through business reviews, customized invoicing, benchmarking, client specific recognition and retention programs, and industry forums, we are able to ensure win-win long term partnerships.
  
  We have an extensive network to aid and assist you in filling one or hundreds of positions in one location or multiple facilities throughout the United States. You have a choice in increasing your profitability and reducing overhead, sourcing, and HR management costs by lowering attrition and other associated costs.